Privacy Policy
Last updated: 1 January 2025
Sixth Gear LTD ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use and safeguard your personal data when you use our website at sixthgear-ltd.com or engage with our services.
1. Information We Collect
We may collect the following categories of personal information:
- Contact Information: Your name, email address, telephone number and postal address when you submit an enquiry, subscribe to our newsletter or contact us directly.
- Booking Information: Travel preferences, destination choices, travel dates, passport details and payment information required to process travel bookings.
- Website Usage Data: Your IP address, browser type, pages visited and time spent on our site, collected via cookies and analytics tools.
- Communications: Records of your correspondence with us, including emails and telephone call notes.
2. How We Use Your Information
We use your personal data for the following purposes:
- To respond to your enquiries and provide travel planning services.
- To process bookings, arrange travel and issue tickets and documentation.
- To send you our newsletter and marketing communications, where you have consented.
- To improve our website and services through analytics.
- To comply with legal obligations including ATOL reporting requirements.
3. Legal Basis for Processing
We process your data under the following legal bases under UK GDPR:
- Contract performance: Where processing is necessary to fulfil a booking or service agreement with you.
- Legitimate interests: For website analytics and fraud prevention.
- Consent: For marketing communications and non-essential cookies.
- Legal obligation: For ATOL and financial reporting requirements.
4. Data Sharing
We share your data only where necessary:
- With airlines, hotels, tour operators and transport providers to fulfil your booking.
- With payment processors to handle transactions securely.
- With our email newsletter platform (used for marketing communications).
- With regulatory authorities where required by law.
We never sell your personal data to third parties for marketing purposes.
5. Data Retention
We retain your personal data for as long as necessary to fulfil the purposes for which it was collected, and in accordance with our legal obligations. Booking records are retained for a minimum of six years for financial and ATOL compliance purposes. Newsletter subscriber data is retained until you unsubscribe.
6. Your Rights
Under UK GDPR, you have the right to:
- Access the personal data we hold about you (Subject Access Request).
- Correct inaccurate data.
- Request erasure of your data where no legal obligation requires us to retain it.
- Object to processing based on legitimate interests.
- Withdraw consent at any time where processing is based on consent.
- Lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.
7. Cookies
Our website uses cookies to improve your experience. Please see our Cookie Policy for full details. You can manage your cookie preferences at any time.
8. Data Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss or disclosure. Payment information is processed via PCI DSS-compliant payment processors and is never stored on our servers.
9. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us at:
Sixth Gear LTD
26 Mosley Street
Newcastle upon Tyne
NE1 1DF
United Kingdom
Email: info@sixthgear-ltd.com